April 11th, 2025
Friday
SONITROL CORE for Technicians & Ops
Rainmaker A/B
Instructor: Steve Hanzelin and Gabe Gomez
1:00PM – 3:00PM
This two-part session is perfect for technical thinkers and doers who will learn more about SONITROL CORE. Topics include using the Configuration Tool, Programming Guide, Tips & Tricks, Troubleshooting, Video Integration, and more. Join us Saturday for part 3!
Rainmaker A/B
Instructor: Steve Hanzelin and Gabe Gomez
1:00PM – 3:00PM
This two-part session is perfect for technical thinkers and doers who will learn more about SONITROL CORE. Topics include using the Configuration Tool, Programming Guide, Tips & Tricks, Troubleshooting, Video Integration, and more. Join us Saturday for part 3!
April 11, 2025
KEYS TO A SUCCESSFUL TRAINING GAME PLAN
Rainmaker C
Instructor: Heather Rosenthal
3:45PM – 4:45PM
This sessions reviews methods for training new and existing Operations, Customer Service and Admin team members to give them a good foundation in some of the most important aspects of their position. Heather Rosenthal, the Corporate Training Director from Sonitrol Pacific, will be presenting some examples of training plans and materials, as well as sharing some actual quizzes and exercises that have been proved to work at her organization. You do not have to be a trainer to get something out of this session. Expect to walk away with some innovative ideas to help you grow personally, and several to take back to your dealership to share!
Rainmaker C
Instructor: Heather Rosenthal
3:45PM – 4:45PM
This sessions reviews methods for training new and existing Operations, Customer Service and Admin team members to give them a good foundation in some of the most important aspects of their position. Heather Rosenthal, the Corporate Training Director from Sonitrol Pacific, will be presenting some examples of training plans and materials, as well as sharing some actual quizzes and exercises that have been proved to work at her organization. You do not have to be a trainer to get something out of this session. Expect to walk away with some innovative ideas to help you grow personally, and several to take back to your dealership to share!
April 12th, 2025
Saturday
SONITROL CORE for Technicians & Ops
Greenway
Instructor: Steve Hanzelin and Gabe Gomez
8:00 – 8:50AM
A continuation of Friday’s session. Join Steve and Gabe as they dive into more topics, including using the Configuration Tool, Programming Guide, Tips & Tricks, Troubleshooting, Video Integration, and more. Walk away from SNDA more knowledgeable of the new SONITROL solution.
Greenway
Instructor: Steve Hanzelin and Gabe Gomez
8:00 – 8:50AM
A continuation of Friday’s session. Join Steve and Gabe as they dive into more topics, including using the Configuration Tool, Programming Guide, Tips & Tricks, Troubleshooting, Video Integration, and more. Walk away from SNDA more knowledgeable of the new SONITROL solution.
April 12, 2025
CUSTOMER SERVICE ESSENTIALS
Greenway
Instructor: Joy Sturgis
10:00AM - 10:50AM
We will explore various customer personas, identify who they are, what they need, and learn some strategies to create a WOW experience they will remember. Bring 25 copies of your top WOW idea to pass out at the end of the session. Joy will review that afternoon and award THREE $50 gift cards to the best WOW ideas.
Greenway
Instructor: Joy Sturgis
10:00AM - 10:50AM
We will explore various customer personas, identify who they are, what they need, and learn some strategies to create a WOW experience they will remember. Bring 25 copies of your top WOW idea to pass out at the end of the session. Joy will review that afternoon and award THREE $50 gift cards to the best WOW ideas.
April 12, 2025