SONITROL CORE for Technicians & Ops
Rainmaker A/B
Instructor: Steve Hanzelin and Gabe Gomez

1:00PM – 3:00PM

This two-part session is perfect for technical thinkers and doers who will learn more about SONITROL CORE. Topics include using the Configuration Tool, Programming Guide, Tips & Tricks, Troubleshooting, Video Integration, and more. Join us Saturday for part 3!

NETWORKING 101/201
Rainmaker A/B
Instructor: Jeff Lippert

3:45PM – 4:45PM

Useful insights into setting up and troubleshooting networks.

SONITROL CORE for Technicians & Ops
Greenway
Instructor: Steve Hanzelin and Gabe Gomez

8:00 – 8:50AM

A continuation of Friday’s session. Join Steve and Gabe as they dive into more topics, including using the Configuration Tool, Programming Guide, Tips & Tricks, Troubleshooting, Video Integration, and more. Walk away from SNDA more knowledgeable of the new SONITROL solution.

OSDP Programming & Tools Greenway
Instructor: Steve Hanzelin

9:00 – 9:50AM

An informative session on OSDP Programming and Tools with CORE, including limitations, how to add, and more.

CUSTOMER SERVICE ESSENTIALS
Greenway
Instructor: Joy Sturgis

10:00AM - 10:50AM

We will explore various customer personas, identify who they are, what they need, and learn some strategies to create a WOW experience they will remember. Bring 25 copies of your top WOW idea to pass out at the end of the session. Joy will review that afternoon and award THREE $50 gift cards to the best WOW ideas.

Deep Dive into Toolbox & Best Practices
Greenway
Instructor: Jerry Ofstedal & Doug Deadrick

11:00 – 12:00PM

Join Jerry and Doug as they host a roundtable of frequent questions and best practices and how to solve them as related to the Toolbox.