Collaborating With Customer IT Personnel

Room 11/12

Instructor: Fernando Aguirre – Kimberlite

8:00am-8:50am

How to interact with the middle ground between SONITROL and the IT personnel for the site. How to test the network and what work around there is if onsite IT is a challenge.

• Ideal for Technicians, Data Entry, Operations

The Got Ya’s – Dealing with Changes On Job Sites And Quotes

Room 11/12 – Third Floor

Instructor: Steve Oplinger, Florida State Alarm Instructor

9:00am-9:50am

An informative session on the pitfalls, extra meetings required, and time lost on a project that was not accounted for during the estimating/sales process.

• Ideal for Technicians, Sales, Leadership

Behind the Walls – Cleaning Up The Mess

Room 11/12 – Third Floor

Instructor: Adam Glass, Sonitrol of Evansville

10:00am-10:50am

Security is more than equipment—it’s the craftsmanship you’ll never see. This “Behind the Walls” presentation explores how Sonitrol technicians transform chaos into clean, reliable, high-performance systems by cleaning up the messes behind ceilings, inside conduits, and within complex installations. When we take pride in every wire, every panel, and every detail, we deliver more than service—we deliver confidence.

• Ideal for Technicians, Operations

Have We Taken Technology And Overcomplicated It For The End User?

Room 11/12 – Third Floor

Instructor – Steve Oplinger, Florida State Alarm Instructor

11:00am-12:00am

In the last 25+ years, the history of the security industry has drastically changed. A technician needs to review the sales quote and first understand the customer’s needs and make sure the products that they are deploying are proper for the application.

• Ideal for Technicians, Operations, Project Managers, Leadership